Privacy policy

PRIVACY POLICY

1. INFORMATION FOR USERS

Who is responsible for processing your personal data?

MEDITERRANEAN E-BIKES, S.L.U. is the CONTROLLER of the USER’s personal data and informs you that it will be processed in accordance with Regulation (EU) 2016/679 of 27 April (GDPR) and Spanish Organic Law 3/2018 of 5 December (LOPDGDD).

Why do we process your personal data?

To maintain a commercial relationship with the user. The intended processing operations are:

• Sending advertising and commercial communications by email, fax, SMS, MMS, social networks or any other electronic or physical medium, present or future, that permits commercial communications. These communications will be sent by the CONTROLLER and concern its products and services or those of partners or suppliers with whom it has a promotional agreement. These third parties will never have access to personal data.
• Conducting market research and statistical analysis.
• Processing orders and requests, answering enquiries and handling any other request made by the USER through the contact methods available on the CONTROLLER’s website.
• Sending an online newsletter about news, offers and promotions relating to our business.

On what grounds can we process your personal data?

Processing is lawful under Article 6 of the GDPR on the following grounds:

• The USER’s consent: sending commercial communications and the newsletter.
• The CONTROLLER’s legitimate interests: market research, statistical analysis and handling orders, enquiries and other requests made by the USER.

How long will we retain your personal data?

Data will be retained no longer than necessary for the purpose of processing or for as long as retention is required by law. When no longer needed, it will be deleted using appropriate security measures to ensure anonymisation or complete destruction.

Who will receive your personal data?

No disclosure of personal data to third parties is planned, except where necessary to fulfil the processing purposes, to service providers connected with communications. The CONTROLLER has entered into the confidentiality and data-processing agreements required by current privacy legislation with these providers.

What are your rights?

The USER has the following rights:

• To withdraw consent at any time.
• To access, rectify, obtain portability of or erase personal data, and to restrict or object to its processing.
• To lodge a complaint with the supervisory authority, www.aepd.es, if the USER considers that processing does not comply with applicable law.

Contact details for exercising your rights:

MEDITERRANEAN E-BIKES, S.L.U., AV. Portus Ilicitanus, 4, Locales 14 y 15 - 03130 Santa Pola (Alicante)
Email: [email protected]

2. MANDATORY OR OPTIONAL INFORMATION PROVIDED BY THE USER

By ticking the relevant boxes and entering data in fields marked with an asterisk (*) in the contact form or included in download forms, USERS expressly, freely and unequivocally accept that this data is necessary for the provider to handle their request. Completing the remaining fields is voluntary. The USER guarantees that personal data provided to the CONTROLLER is accurate and undertakes to report any changes.

The CONTROLLER informs users that all information requested through the website is mandatory because it is necessary to provide an optimal service. If all data is not provided, the information and services supplied cannot be guaranteed to meet the USER’s needs fully.

3. SECURITY MEASURES

In accordance with current personal-data protection legislation, the CONTROLLER complies with the GDPR and LOPDGDD in processing the personal data for which it is responsible, in particular the principles in Article 5 of the GDPR. Data is processed lawfully, fairly and transparently in relation to the data subject and is adequate, relevant and limited to what is necessary for the purposes for which it is processed.

The CONTROLLER guarantees that it has implemented appropriate technical and organisational policies to apply the security measures required by the GDPR and LOPDGDD, protect USERS’ rights and freedoms, and provide adequate information enabling them to exercise those rights.

For further information on privacy safeguards, contact MEDITERRANEAN E-BIKES, S.L.U., AV. Portus Ilicitanus, 4, Locales 14 y 15 - 03130 Santa Pola (Alicante). Email: [email protected]